Setup and maintenance of consumer accounts.

Handling of customer requests like retrieval of current/archived statements and check copies. Retrieved documents emailed back to the customer.

Manage returned statements and other documents (due to incorrect address/ address change). Evaluation and entering any corrections, resending of statements.

Email support for Retail Bank customers including handling Internet Banking queries

Support for email requests of the bank's customers, including routing to appropriate group for resolution (e.g. Handling of check or statement, credit references, incorrect payment application, errors in encoding).

Process includes opening a new brokerage account and passageway managed accounts, setting up various investment option by selling life insurance and annuity products of different carriers

Indexing of documents, routing requests, checking licenses of intermediaries for validity, linking of annuity accounts.

Creation of accounts, maintenance of information on accounts based on customer request. Support onboarding of counter-parties and setting up fund settlement instructions

Updating customer database for all wealth management and institutional securities group accounts including deletions, changes of tickler symbols. Also support reconciliation of trust accounts.

Improve processes and governance while lowering cost with our Mortgage origination support services.

Delight customers and achieve quicker turn time with our Mortgage servicing and default support services.

Deliver superior customer experience while reducing cost with our Card Issuing Solutions.

Verification and indexing of loan documents received as initial application, or documents received subsequently as the loan is underwritten and processed.

Verify using a checklist to ensure that that all relevant documents are available for a loan in the client system and notify in case of any missing document to ensure file completeness

Sending out the appraisal mailing cover sheet and the appraisal document to end customer via email

Verify availability of all the loan documents using a checklist for Equity & Non - Equity loans before the loan is funded.

Prepare closing instructions for equity loans and sending them to the financial center with a list of documents required to be collected at closing.

Review of subordination request and entering it into the client system. Also provide decisioning support on subordination requests

Account maintenance as per servicing requests ranging from loan payoff, waiver of fees, misapplied payments, application of principal payments, extension of loan period and several other such transactions.

Assist in routing and generating documents in response to customer requests

Draft documents to release the lien on the property post mortgage loan payoff.

Data entry for payment checks and exceptions, posting to account, correcting misapplied payments, excess funds, payment returns etc.

Indexing: Verification and indexing of loan documents received as initial application, or documents received subsequently as the loan is underwritten and processed.

Review documents and determine if the loan application can be approved based on the defined set of pre-requisites

Review of credit parameters for auto financing and determine if the loan application can be approved based on defined pre-requisities

Assist in routing and generating documents in response to customer requests

Draft documents to release the lien on the property post loan payoff.

Data entry for payment checks and exceptions, posting to account, correcting misapplied payments, excess funds, payment returns etc.

Review alerts on dormant accounts to ensure that the alert was due to a maintenance activity by the customer and not due to fraud

Review negative reporting alerts for suspected fraud activities for customers who might have opened an account in another financial institution

Review authentication alerts to ensure that the alert was due to a maintenance activity during card reorder.

Review alerts generated whenever a customer fills an application for a new Credit Card. Verify customer information mentioned on the application form to avoid account takeover issues.

Review each new credit card, checking or savings account against the list of fraud customers maintained by financial institutions

Review alerts on check deposit transactions at ATM or through mobile and decision them as fraud or non- fraud. Research and compare the check image with the previously deposited check image. Any discrepancy noticed in check image is marked as counterfeit

Support in making monetary adjustments and help in account closure for any suspected fraud account

Review customer deposit activity to identify any fraudulent patterns based on customers deposit history

Review fraud and identify fraudulent and non fraudulent transactions across Retail Accounts/ Commercial Accounts/ATM Deposits/ New Account Opening queues/Deposits drawn on the Bank

Case preparation, indexing and proper case routing/or full completion for all unauthorized transactions that have been posted to a customer’s debit or credit card.

Handling of billing errors, goods or services issues, and ATM dispensing and deposit issues - Case preparation, indexing and proper case routing/or full completion for disputed transactions.

Gather documentation constituting compelling evidence to successfully represent chargebacks, using merchant CRMs, impacting win rates positively

Write-off Loss/ Chargeback
Evaluation of disputed transaction, level 1 and 2 investigation, including posting of any write-off or chargebacks.

Review incoming issuer chargebacks on behalf of acquirer to process representment / acceptance post verification of available documentation

Screening to identify politically exposed person or senior political figure and report them to the FCC - Customer Due Diligence team so that they can work with the FCC Financial Intelligence Unit and FCC Investigations to assign the appropriate controls to mitigate any additional risk.

Review ACH payment and wires that involves both sender and receiver’s name, addresses & fund transfer information against the watch list and stop the payment on potential matches if match is on any sanction party or country.

Searching for negative news about a person or business and interrogation of public data sources and third-party data sources for negative news or broadcasts associated with an individual or company.

Analysis and research of the respective affiliates of a customer, to form a single consolidated customer view across the organization

Managing customer information and updating the Credit Bureau for card not reported and twice reported cases based on change requests

Entry of customer, account and related party information. Real-time analysis questionnaires to determine a customer's risk level

Audits performed on all the branches across the Bank to ensure controls and procedures are followed for transactions like deposits, account opening, wire transfers, cash handling etc.

Review of residential mortgage loans documents to identify risky and questionable transactions prior to funding

Better lending decisions by reclassifying client's financial statements into Moody's risk analyst template to analyze Probability of Default (PD) rating, financial ratios and periodic financial position.

Better lending decisions by reclassifying client's financial statements into Moody's risk analyst template to analyze Probability of Default (PD) rating, financial ratios and periodic financial position.

Consistent tracking of company financial statements to ensure the lender has up to date information for financial decision making.

Quick and accurate indexing of loan documents, collaterals and credit memos for underwriting activity, according to the obligor numbers or the company names and collation for booking activity.

Update refresh/ upgrade/ downgrade of Risk Rating on commercial loans based on a Credit Memo.

Verification of received documents and preparing them in the system, matching against correct commercial loan account in the loan origination system

Doc preparation and due diligence of received documents in preparation for underwriting & closing.

Review of executed documents for the loan and collateral to check for quality of imaging, and for completeness.

Quality control of loans boarded. Verification of collaterals, documentations review.

Reviewing the commercial loan executed documents and verifying if collateral items have been properly setup and tracked.

Comprehensive end-to-end tax servicing solution for commercial properties including payment processing, records management and claims processing.
Technology enabled platform for end-to-end Tax services

Application of payments for syndicated and other types of loans.

Quality assurance review and check for advances made against commercial loans.

Quality assurance of commercial loan participation information, sent in by agent banks, applied in the commercial lending system.

Support for email requests, including routing to appropriate group for resolution - service request may be for a check or statement, credit references, etc.

Verification of information for lien satisfaction and account closure on payoff.

Matching incoming wires with appropriate bought participation notices and initiation of wires.