Card Issuing Solutions
Our cards solutions offer back-office and omnichannel customer contact center services,
backed by decades of experience and a partnership with a technology provider for a Card Disputes Solutions.
We help card issuers achieve:
35% cost savings
Over 98% quality consistently
30% faster turn times
Powered by over 20 years of experience in card related services, our services are trusted by card issuers, including 2 of the top 20 U.S. Banks, merchant acquirers, and a top 5 chargeback management firm.
Our professionals annually support: Underwriting of 60K credit card applications, indexing of 75K business card applications and processing over 1.5M disputes.
Business Impact Delivered
67% faster response rate to customer requests for a top 20 U.S. Bank.
- Improved customer satisfaction levels
- All service requests completed within 3 hours (vs. same business day TAT expectation)
- Cleared all backlogs
- Accuracy levels consistently above SLAs (set at 98%)
- Transactional pricing offered to handle volume fluctuations & scaling up/ down
57% reduction in average dispute charge-off amounts
- Lower charge-off and operational cost
- Charge-offs reduced from $0.14 to $0.06 per transaction
- Additional labor cost savings of 50% for some work
- Reduced risk
- Risk of non-performance transferred to SLK
I wanted to extend our appreciation on the hard work the team put forth. It’s nice to know we can count on your team to step in and help out when needed. This effort really created a better customer experience for all of our customers. Thanks again!
Bankcard Servicing Manager, Assistant Vice President, Top 20 U.S. Bank
It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success.
Senior Group Manager, Leading U.S. Bank
Really excellent results! I appreciate everyone putting the focus on Turn time and Quality such that we look to be very stable now. Thanks for everything you and the team have done to make us a success!