CONTACT

1 Customer

  • One of the largest Title plant building companies

2 Business Situation

  • Needed to digitize public records of their title plant
  • Sudden surge in documents received for entry and indexing
  • Low productivity - manual entry of 80+ fields from different county documents

3 Solutioning

  • Introduction of OCR (Optical Character Recognition) capabilities
  • Predictive data entry using algorithms to eliminate entry of over 25% of the fields

4 Execution

  • Processes handled out of 3 SLK centers to manage the quick ramp up
  • Ramped up from zero to 1,000+ FTE’s within 8 months

5 Value Delivered

Higher productivity in output
  • Increased entry from 60 to 195 documents per hour
  • Online quality & control charts dashboard to monitor and improve quality
Manage project volume fluctuations
  • Customer did not have to manage staffing when volumes declined

I have enjoyed the partnership. Look forward to increase our processes and resources to take full advantage of the services offered

Support Services Manager

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