1 Customer
- Leading nationwide Appraisal Management Company (AMC)
2 Business Situation
- Customer looking to:
- Reduce turn time
- Increase coverage hours to support all time zones
- Manage cost pressures from increasing cost of managing regulations
3 Solutioning
- Client & SLK partnered on a complimentary Strategic Value Assessment
- Roadmap of outsourcing based on complexity, risk and potential automation possibility
4 Execution
- Initial processes identified included Order Entry, Purchase Agreement Needed, FHA Case # Needed and Initial QC Reviews
- Later phases covered Document Review (Appraiser License and E&O Insurance), Re-Reviews and Post Complete Revisions
5 Value Delivered
Improved customer service using 24-hour shifts
Significant cost savings ~30%
Flexibility to expand operations without adding fixed cost (handled up to 25% additional volumes when required)
We are very appreciative of your commitment to this partnership. Every day yields greater validation that we made the right choice with SLK.
