1 Customer

  • Credit and Risk division in Commercial Banking Group of a Top 20 U.S. Bank

2 Business Situation

  • Commercial loans - reclassifying client's financial statements into Moody's risk analyst template to analyze the company’s financial position
  • Needed to normalize the inconsistent financial statements with high accuracy

3 Solutioning

  • SmarTransTM methodology to transition the process and become operational in 3-4 weeks
  • Engaged qualified & experienced resources with knowledge of financial analysis

4 Execution

  • Detailed process checklist created to reduce and track errors
  • Structured training plan to quickly onboard new hires and/or changes in spreading guidelines

5 Value Delivered

Operational cost reduced
  • 30% reduction in staff compared to client’s team
Assured quality and turn around time
  • SLK offered an SLA of 1 spread per hour
  • Quality maintained at above 99.5% consistently
  • Prioritized turn time for new loans< 12 hours

Well within the targeted measure. This is very strong for this time of year and I think that it is largely due to your team tracking ahead of the onshore spreading team. Thank you and let’s keep up the good work. 

VP, Central Credit Utility Manager, Regional U.S Bank

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