CONTACT

1 Customer

  • Top 5 U.S. Lender Services company

2 Business Situation

  • Customer receives large portfolio of loans from a lender to run Current Owner property searches
  • Existing set of vendors had scalability issues for batched volumes

3 Solutioning

  • SLK requested initial volume and time projection of order batches
  • Cross-trained teams to handle multiple functions for each batch of orders

4 Execution

  • Scaled internal teams as per projected volumes
  • Managed relationships with abstractors in respective counties to deliver to required Service levels

5 Value Delivered

Delivered all orders in time while managing up to 300% weekly volume fluctuations
Customer business benefits
  • Additional dependable capacity to manage larger orders
  • Could increase sales focus as operational issues were covered by SLK

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