1 Customer
- A large Specialty Insurance company in the U.S.
2 Business Situation
- Average handling time per document was high resulting in longer data entry turn times
- Productivity Rate - 19 docs per hour per person
3 Solutioning
- Independent teams created to support end client accounts
- Created a knowledge base of standard operating procedures to enable quicker information dissemination
4 Execution
- Rigorous training for each team based on client specific requirements and types of documents supported.
- Cross trained teams
5 Value Delivered
32% improvement in productivity
- From 19 docs per hour to 25 docs per hour
Accuracy and turn time levels maintained above service-level agreements for all 26 end-clients that was being serviced by the customer
We would like to express our appreciation for the outstanding service we have received. It is a partnership that fosters productive interactions, dedicated resources to improving quality and production numbers. We value your teams service in helping us reach our service-level agreements with our clients.
