1 Customer

  • Issuing bank, client of third largest merchant acquirer in U.S

2 Business Situation

  • Challenge managing dispute charge-off
  • Significant increase in disputes inventory leading to larger potential losses
  • Customer’s existing average charge-off rate was high (at $0.14)

3 Solutioning

  • SLK SmartTrans methodology used for business analysis
  • Innovative Kaizen improvements to manage the inventory and streamline the process

4 Execution

  • Tiered dollar value-based checks created to mitigate potential high dollar losses
  • Quality rigor deployed by an autonomous quality organization focused on reducing repetitive errors

5 Value Delivered

Lower charge-off and operational cost
  • Charge-offs reduced from $0.14 to $0.06 per transaction
  • Additional labor cost savings of 50% for some work
Reduced risk
  • Risk of non-performance transferred to SLK

You guys are the game changers. We are now going strong to the market for more disputes

COO, Payment Processing Company

Need more information about our solutions?
Connect with us today!