1 Customer

  • A leading regional U.S. Bank retail/ wholesale originations

2 Business Situation

  • Bank Service levels were challenged after loan boarding system upgradation
  • With 500+ doc types to onboard, accuracy levels dipped & turn times increased

3 Solutioning

  • SLK used its SmartTrans framework to implement process changes
  • Recommended separation of common document types by headers to reduce types from 516 to 108
  • Merged docs categorized into Closing docs, Income docs, etc. to monitor turn time separately

4 Execution

  • PDF doc type converted to “Tiff” format to improve image quality by adjusting print settings
  • Identified key-board short-cuts to split and label the pdf documents
  • Increased the batch limit to process more documents at one time

5 Value Delivered

Improved turn time compliance from 97.73% to 98.73%
Increased productivity in processing loans (from 220 to 250 loans per day)
Quality improved from 99.4% to 99.8%
Ability to handle 25% additional volume using flexible shifts

SLK has been a pleasure to work with over the past year. I would definitely recommend them.

- Partner Relations Officer, Mortgage Division

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