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1 Customer

  • Top 10 Residential Mortgage Lender Solutions company

2 Business Situation

  • Title Search for multiple lender portfolios
  • Fluctuating and batch volumes running into thousands of searches for each batch
  • Severe Quality and Turn time issues from multiple vendors

3 Solutioning

  • SmartProp® property search deployed
  • Independent teams to handle Title Searches, Typing and for 100% Quality Review
  • Multiple abstractor networks to obtain best turn-times and prices

4 Execution

  • Cross-trained teams to handle the batches received at the start of every month
  • Real-time order status tracking with rigorous SLA’s to improve turn-times
  • Continuous training programs to maintain quality levels

5 Value Delivered

Exceeded Turn time requirements
  • 99% high-volume batches delivered in 2-3 weeks based on batch size (vs. 95% target)
  • Regular volumes - 95% within 3 days
Batch flat pricing by SLK to enable easy cost tracking
Customized reports - included foreclosure information

Great month team!  Definitely pleased with the performance

Director, Title Vendor Management

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