1 Customer
- Top 10 Residential Mortgage Lender Solutions company
2 Business Situation
- Title Search for multiple lender portfolios
- Fluctuating and batch volumes running into thousands of searches for each batch
- Severe Quality and Turn time issues from multiple vendors
3 Solutioning
- SmartProp® property search deployed
- Independent teams to handle Title Searches, Typing and for 100% Quality Review
- Multiple abstractor networks to obtain best turn-times and prices
4 Execution
- Cross-trained teams to handle the batches received at the start of every month
- Real-time order status tracking with rigorous SLA’s to improve turn-times
- Continuous training programs to maintain quality levels
5 Value Delivered
Exceeded Turn time requirements
- 99% high-volume batches delivered in 2-3 weeks based on batch size (vs. 95% target)
- Regular volumes - 95% within 3 days
Batch flat pricing by SLK to enable easy cost tracking
Customized reports - included foreclosure information
Great month team! Definitely pleased with the performance
