1 Customer
- A Top 10 US Payments Processor offering payments processing services for acquirers and issuers servicing over 400,000 merchant locations and processing over 10 billion transactions annually
2 Business Situation
- High fixed cost of operations
- Seeking to optimize merchant on-boarding process
3 Solutioning
- Onsite study to evaluate processes for optimization & elimination of non-value added activities using SmarTransTM
- Digitized paper-based activities and created repository to enable efficient retrieval
4 Execution
- Designed consolidated workflow “queues” to prioritize work items
- Created Standard Operating Procedures knowledge base to enable quicker information dissemination
5 Value Delivered
Lowered turn time and improved quality
- Delivered turnaround time of 3 hours for merchant on-boarding
- FTE “Time to Production” reduced from 3 months at customer site to 6 weeks at SLK Global
- Increased Business As Usual quality by 13%
- Savings of over 40% achieved in several processes
It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success.
