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1 Customer

  • A Top 10 US Payments Processor offering payments processing services for acquirers and issuers servicing over 400,000 merchant locations and processing over 10 billion transactions annually

2 Business Situation

  • High fixed cost of operations
  • Seeking to optimize merchant on-boarding process

3 Solutioning

  • Onsite study to evaluate processes for optimization & elimination of non-value added activities using SmarTransTM
  • Digitized paper-based activities and created repository to enable efficient retrieval

4 Execution

  • Designed consolidated workflow “queues” to prioritize work items
  • Created Standard Operating Procedures knowledge base to enable quicker information dissemination

5 Value Delivered

Lowered turn time and improved quality
  • Delivered turnaround time of 3 hours for merchant on-boarding
  • FTE “Time to Production” reduced from 3 months at customer site to 6 weeks at SLK Global
  • Increased Business As Usual quality by 13%
  • Savings of over 40% achieved in several processes

It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success.

Senior Group Manager, at a leading Payment Processing Company

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