1 Customer

  • Top 20 regional US Bank

2 Business Situation

  • Several challenges in loan closing:
    • Delays
    • Doc errors leading to rework
    • Higher cost

3 Solutioning

  • Analyzed Business Operations
  • Deep dive of processes, value stream map, etc. to create solutions and priorities
  • Recommended changes and redesigned workflow e.g. Improved load balancing

4 Execution

  • Validation to remove fee errors during “change of circumstances”
  • System enhancement to create separate queues
  • System validation to ensure that fees are not updated in incorrect fields

5 Value Delivered

Significant direct cost saving
  • Improved Cost to Funding by 13%
  • Days to Fund reduced from 48-55 days to 35-40 days
  • Additional savings from new opportunities identified - $1.34 M
Reduction in errors (which reduced cost to cures from $55-$60 to $12-$17)

We are very appreciative of your commitment to this partnership. Every day yields greater validation that we made the right choice with SLK

COO, Financial Services Company

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