1 Customer
- Top 10 Title Insurance Underwriting company
2 Business Situation
- Customer’s Property search process had many exceptions
- Differing procedures and procedural updates made it hard to manage
3 Solutioning
- SLK created detailed procedures to take care of procedural exceptions
- Introduced three level process of Search, Exam & Typing with appropriate quality control
4 Execution
- Started with small team and low volumes (5-10 orders a day) to first improve quality levels
- Later, hired experienced staff to scale-up to full capacity
5 Value Delivered
65% improvement in Quality within a span of 7 months
59% faster: 14 Hours Average Turn-Time in achieved in SLK compared to 24 hours at customer site
It’s all your great efforts that the performance trend is showing incredible results. Keep up the good work
