1 Customer
- The Mortgage origination division of Top 25 US Bank
2 Business Situation
- Multiple challenges in Loan Underwriting
- Fragmented processes in origination cycle
- Poor pipeline management
- Poor quality of loans
3 Solutioning
- Reengineered fulfillment process to streamline handoffs/ with different departments
- Monitoring of loans between Conditional Approval and Full Approval to enhance pipeline management
4 Execution
- All underwriting request/ queries consolidated to a dedicated mail box
- Implemented change management procedures to help adhere to changing regulations
5 Value Delivered
14% improvement in underwriting quality after implementation
Improved straight through processing achieved
- Reduced turn time for underwriting approval
Reduction in re-work
Thank you for the speed in which you ramped and the quality !! This is going to continue to be a major differentiator and value driver for our organizations!
