1 Customer
- A Top 10 Lender Solutions Provider
2 Business Situation
- Quality issues in Title Searches
- Turn Time not met for large portfolio loan batches
3 Solutioning
- Use of SLK’s SmartProp® solution
- Offered real-time order status tracking
4 Execution
- Supported by separate team for 100% Quality Review
- Cross trained teams to balance high volume batch loads
5 Value Delivered
Enhanced customer satisfaction
- 95% of orders completed by due date
- Quality levels above target
- Bulk volumes & spikes efficiently managed
Flat pricing on batch orders
You have been doing an AWESOME job with quality and delivery of your reports. Thank you!!!
Vendor Manager
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