1 Customer

  • One of the Largest Mortgage and Title Services Provider in the U.S

2 Business Situation

  • Offered Trustee Sale Guarantee (TSG) for foreclosures
  • SLK was asked to enter TSG’s into the customers system

3 Solutioning

  • Implemented workflow checklists and 100% internal audit as an immediate control
  • Hired skilled quality analyst and aligned production & quality audit teams to collaborate and fix knowledge gaps

4 Execution

  • Daily assessment & typing tests to improve the speed and accuracy of output

5 Value Delivered

Customer grew volumes by ~60% as their product and service improved
Improved quality from 91% to 99%
Turn Time assured at 4 hours a report

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