1 Customer
- One of the Largest Mortgage and Title Services Provider in the U.S
2 Business Situation
- Offered Trustee Sale Guarantee (TSG) for foreclosures
- SLK was asked to enter TSG’s into the customers system
3 Solutioning
- Implemented workflow checklists and 100% internal audit as an immediate control
- Hired skilled quality analyst and aligned production & quality audit teams to collaborate and fix knowledge gaps
4 Execution
- Daily assessment & typing tests to improve the speed and accuracy of output
5 Value Delivered
Customer grew volumes by ~60% as their product and service improved
Improved quality from 91% to 99%
Turn Time assured at 4 hours a report
