1 Customer
- National U.S. payment solutions provider
2 Business Situation
- Challenges in managing turn time as 40% of on-boarding of merchants occurred in the last 3 days of the month
- Uncompetitive on-boarding service levels turn-time - 5 hours to 24 hours with significant errors
3 Solutioning
- SLK deployed its SmarTransTM methodology to reengineer and outsource processes
- New standardized operating procedures and process flows were created
4 Execution
- A smart ‘allocation tracker’ to track and monitor progress of each application real-time
- Buffer resources and synergized cross-training methodology to manage fluctuating volumes
5 Value Delivered
Volume surge handled at no additional cost or reduction in service levels
- Achieved 3 hours of on-boarding turn time even with high month end volumes
- Maintained consistent accuracy levels of over 99%
It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success
