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1 Customer

  • National U.S. payment solutions provider

2 Business Situation

  • Challenges in managing turn time as 40% of on-boarding of merchants occurred in the last 3 days of the month
  • Uncompetitive on-boarding service levels turn-time - 5 hours to 24 hours with significant errors

3 Solutioning

  • SLK deployed its SmarTransTM methodology to reengineer and outsource processes
  • New standardized operating procedures and process flows were created

4 Execution

  • A smart ‘allocation tracker’ to track and monitor progress of each application real-time
  • Buffer resources and synergized cross-training methodology to manage fluctuating volumes

5 Value Delivered

Volume surge handled at no additional cost or reduction in service levels
  • Achieved 3 hours of on-boarding turn time even with high month end volumes
  • Maintained consistent accuracy levels of over 99%

It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success

Senior Group Manager

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