1 Customer
- A leading mortgage originator originating loans through both retail and wholesale channels
2 Business Situation
- Over 200% Surge in mortgage loan volumes
- Adding resource would add to fixed costs
- Needed to ramp up quickly to handle the volume surge
3 Solutioning
- SLK’s robust hiring methodology helped hiring of 88 experienced resources in the complex Mortgage Underwriting area
4 Execution
- Additional training was conducted by leveraging the knowledge base already built by SLK internally
- Hired additional supervisory, QC staff to support team
5 Value Delivered
Successful handling of volume surges
- SLK hired & trained 100 underwriters and mortgage specialists in 3 months
Capitalize on available business opportunity
- Leveraging SLK underwriter support, customer could grew their business quickly
We had a great month in Mortgage and much of that success is attributed to the significant effort and execution of our SLK partners!
