1 Customer

  • A leading mortgage originator originating loans through both retail and wholesale channels

2 Business Situation

  • Over 200% Surge in mortgage loan volumes
  • Adding resource would add to fixed costs
  • Needed to ramp up quickly to handle the volume surge

3 Solutioning

  • SLK’s robust hiring methodology helped hiring of 88 experienced resources in the complex Mortgage Underwriting area

4 Execution

  • Additional training was conducted by leveraging the knowledge base already built by SLK internally
  • Hired additional supervisory, QC staff to support team

5 Value Delivered

Successful handling of volume surges
  • SLK hired & trained 100 underwriters and mortgage specialists in 3 months
Capitalize on available business opportunity
  • Leveraging SLK underwriter support, customer could grew their business quickly

We had a great month in Mortgage and much of that success is attributed to the significant effort and execution of our SLK partners!

Head of Mortgage Operations

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