1 Customer

  • A Top 20 U.S. Bank.

2 Business Situation

  • Master Data De-duplication - 2.8M customer records across consumer and commercial banking divisions with incomplete information requiring de-duplication

3 Solutioning

  • Combination of Data experts and banking domain experts deployed to design process of capturing missing information from various systems of origin and documents

4 Execution

  • Designed an operating model to ensure completeness and accuracy of customer data
  • Prioritized de-duplication of data based on risk impacts
  • Set up consolidation services with required skill-sets, and operationalized the de-duplication process

5 Value Delivered

Data completeness achieved >99.5%
Productivity level achieved ~200% within 1st 3 months of operations
Effective execution of de-duplication and enriched data analysis

Thanks again for your hard work on this process and our BAU-type work as well.  We have built a strong team and I am confident in the work that you are doing for the Bank.

Associate Vice President, Master Data Management

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