CONTACT

1 Customer

  • A Title, Closing & Settlement Services Provider

2 Business Situation

  • QC of bulk order of 28,500 files (completed by other search vendors) to be completed within a 6 week time frame
  • End customer expected on time delivery
  • Inaccurate title reports could lead to potential higher financial claims

3 Solutioning

  • Identified & aligned experienced SME’s
  • Standard Operating Procedures created
  • Relevant training & certification was completed within 2 days (over the weekend)

4 Execution

  • Real-time order status tracking and reports were published for all the stakeholders and clients
  • Calibration call conducted with client every alternate day
  • Continuous training programs on new process updates

5 Value Delivered

100% orders completed within due date
Quality levels exceeded (98.14% achieved – SLA was set at 95%)
Enhanced end customer satisfaction
SLK managed overall quality – completed final quality checks (QC) of search/ typing completed by other vendors

Thank you and your team for completing a huge project. We are very thankful for all that you have done

Title Manager