CONTACT

1 Customer

  • Leading nationwide mortgage data & analytics provider

2 Business Situation

  • Major challenges for a customer in building a nationwide title plant
    • Short timeframe to ramp up & complete the historical build
    • Keep costs low as scale of data was large (several billion pieces)

3 Solutioning

  • Built infrastructure for a quick ramp up (spread across 3 sites)
  • Massive recruiting campaign using traditional, online, and creative recruiting techniques
  • Training and ongoing certification for every county to address data variations

4 Execution

  • Built customized “Pre-processing” & “Key from Image” application, and workflow to send & receive large number of image and documents/ images via ftp, hard drives

5 Value Delivered

Flexible ramp up and down offered to customer
  • Ramped up from 0 to 1,000+ FTE’s across 3 locations
  • Flexible Staff ramp down (reduced FTE count to 300)
Reduced backlog in title plant building
  • Indexed 50+ million documents within 30 months

My company has worked with SLK and we have nothing but great things to say about our partnership. SLK is extremely reliable and they have been a pleasure to partner with

Senior Partner Relations Officer

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