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1 Customer

  • A leading payments processing firm in U.S

2 Business Situation

  • Client wanted a quick ramp up to achieve benefits
  • 9 different processes offered from 2 different centers with stringent SLA’s
  • To achieve 100% ramp up in 4-6 weeks at 98% quality levels

3 Solutioning

  • SLK conducted a Strategic Value Assessment using SmartTransTM
  • Developed a roadmap of outsourcing based on complexity and risk
  • Mix of both onsite and remote training

4 Execution

  • Complex process training (needing 3 months at client site) was completed in 6 weeks at SLK
  • Hired SME and lateral hires - Ramped up to ~ 150 FTE within a span of 6 months

5 Value Delivered

40% operational cost savings
Backlog cleared within 2 months
SLAs at over 99% adherence
Quick benefit accrual - 100% ramp up across all processes in 6 weeks

It has been a very strong year with a great partnership. Thanks for everything you and the team have done to make us a success

Director, Merchant Services

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