1 Customer

  • Top 20 U.S. Commercial Bank

2 Business Situation

  • 33 Products managed: Long learning curve of staff due to multiple processes/ products
  • Frequent changes in applications and procedures

3 Solutioning

  • Systematic training based on product “clusters”
  • Experienced staffing with domain knowledge
  • Effective change management procedures

4 Execution

  • Frequent training and audits to comply with product and application usage
  • Enhanced co-ordination between client and SLK teams

5 Value Delivered

Reduced time for new customer to operate account from 7 days to 5 days
Average 3 types of products managed by each cross-trained FTE
Expedited processing due to time zone difference

The SLK team has taken on the new assignments and due to their efforts to make sure requests are assigned and processed timely we have exceeded our goal. Thank you all very much! I really appreciate it.

Operations Manager

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