SLK helps Bank move up 5 places in J.D. Power overall satisfaction for mortgage origination
1 Customer
- Leading Top 20 U.S. Regional Bank
2 Business Situation
- J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction Study
3 Solutioning
- An innovative customized ‘Minimum Submission Checklist’ from SLK reduced UW/Approval Turn time from 11 days to 8 days
- Additionally, SLK supports all of the Bank’s Application & Approval functions & 80% of end-to-end Mortgage process
5 Value Delivered
Enhanced Client Market Rating on Origination Business
- Improved customer satisfaction ranking
- Bank moved to 2nd Rank ( earlier 7th rank)
Maximum increase in scores in the “Application/Approval” process ratings factors
SLK Team, I want to thank you and your team members for the positive impact you have driving results like these. Your leadership and passion … ensures (the Bank) will continue to differentiate ourselves from our competitors.
