1 Customer

  • Leading Top 20 U.S. Regional Bank

2 Business Situation

  • J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction Study

3 Solutioning

  • An innovative customized ‘Minimum Submission Checklist’ from SLK reduced UW/Approval Turn time from 11 days to 8 days
  • Additionally, SLK supports all of the Bank’s Application & Approval functions & 80% of end-to-end Mortgage process

5 Value Delivered

Enhanced Client Market Rating on Origination Business
  • Improved customer satisfaction ranking
  • Bank moved to 2nd Rank ( earlier 7th rank)
Maximum increase in scores in the “Application/Approval” process ratings factors

SLK Team, I want to thank you and your team members for the positive impact you have driving results like these.  Your leadership and passion … ensures (the Bank) will continue to differentiate ourselves from our competitors.

Vice President, National BPO Fulfillment Manager

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