Omnichannel Contact Center Solution
Our contact center delivers unparalleled customer experience driven by
intelligent business process management, skilled professionals, and customizable omnichannel services.
We help financial service institutions achieve:
Enhanced customer experience
Tailor customer interactions with actionable insights from data gathered across multiple channels
Quicker support
Reduce customers' wait times and resolve queries quickly with omnichannel 24*7 operations
Improved bottom-line
Save cost with self-care options, flexible pricing & staffing and a global delivery model
We support clients across multiple geographies and industries with state-of-the-art infrastructure across global locations including in the Philippines. Our easy to implement solution can work with all client systems.
Our contact center expertise

Client Services
- Retail banking, bankcards/ credit cards - Inbound calls: Balance & funds transfer, card replacement, block cards, lost & stolen
- Demand deposit account: Checking & savings account, debit cards, online account, bill pay, and mobile deposits

Self-care Channels
- Email/chat support: Consumer contact center, business account maintenance and centralized request management, legal operations and branch support, mortgage lo and processor communication
- Social media: Monitoring of social media interactions

Collections
- Early & mid stage collections: Outbound & inbound calling, chat and predictive dialing
- Back office support: Collection agency call monitoring
- Skip tracing: Manual outbound calling
- Telephone consumer protection act:Auto & Manual Dialing
- Collection strategy consulting

Dispute Resolution
- Inbound calls for dispute intake & resolution
- Back-office processing: Credit & debit card dispute processing, PIN/ signature disputes and card fraud & non-fraud disputes

Business To Business
- Lender placed insurance tracking- Outbound calls
- Property tax research - Outbound calls
Business impact delivered

35% savings and enhanced customer satisfaction for a centralized commercial banking support center
- Quicker response time that enhanced customer satisfaction
- 35% cost savings delivered from day one

12% improvement in first call resolution to minimize false placement of lender placed insurance
- 53% first call resolution to minimize false placement of Lender Placed Insurance
- Reached 53% first call resolution from earlier 41%
- Reduced false placements of Lender Placed Insurance
- Customer could focus on inbound customer calls as SLK managed all outbound volumes

SLK has done such a good job of training its team and reducing the amount of escalated items and questions. The team logs items correctly and provides excellent feedback.
AVP, Commercial Execution of a Top 20 U.S. Commercial Bank

Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.