Omnichannel Contact Center Solution
Our contact center delivers unparalleled customer experience driven by
intelligent business process management, skilled professionals, and customizable omnichannel services.
We help financial service institutions achieve:
Enhanced customer experience
We support clients across multiple geographies and industries with state-of-the-art infrastructure across global locations including in the Philippines. Our easy to implement solution can work with all client systems.
Our contact center expertise
Business To Business
Business impact delivered
35% savings and enhanced customer satisfaction for a centralized commercial banking support center
- Quicker response time that enhanced customer satisfaction
- 35% cost savings delivered from day one
12% improvement in first call resolution to minimize false placement of lender placed insurance
- 53% first call resolution to minimize false placement of Lender Placed Insurance
- Reached 53% first call resolution from earlier 41%
- Reduced false placements of Lender Placed Insurance
- Customer could focus on inbound customer calls as SLK managed all outbound volumes
SLK has done such a good job of training its team and reducing the amount of escalated items and questions. The team logs items correctly and provides excellent feedback.
AVP, Commercial Execution of a Top 20 U.S. Commercial Bank
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.