Insurance
Enterprise-wide automated platform for QC and Regulatory Compliance: Copasys
Digital PlatformAchieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Com...
Compliance Audit and QC in Payment Processing with our automated compliance & QC platform Copasys
Property & Casualty Insurance Services
Business Process ManagementIncrease customer satisfaction and achieve greater compliance with our Property & Casualty Insurance Services...
50% faster issuance of policies with expedited customer onboarding
Lender Placed Insurance Services
Business Process ManagementReduce cost and drive operational speed with our Lender Placed Insurance Services.
29% improvement in First Call Resolution to minimize false placement of Lender Placed Insurance
Our professionals annually support:
- Processing of over
12M documents - Data verification/ QC
of 9M documents - Over 2.3M
contact center calls
Cross-Industry
Customer Contact Center
Cross-Industry SolutionEnhance customer experience & save costs with our Omnichannel Contact Center.
12% improvement in first call resolution to minimize false placement of lender placed insurance.
Data & Analytics
Cross-Industry SolutionEnhance data quality & make better business decisions with our Data & Analytics Solutions.
30% improvement in data quality in several lines of business for a top 20 U.S. Bank.
Information Security & Risk Management
Cross-Industry SolutionPrevent threats from information leakages and stay compliant with regulatory needs.
Over 80% reduction in turn time in application access setup and control management.
Finance & Accounting Services
Cross-Industry SolutionOptimize costs and enhance efficiency with our Finance & Accounting Services.
80% reduction in response time for Account Payable queries
Our professionals annually support:
- Over 5M inbound
and outbound calls - 3.6M email
customer requests - Master data de-duplication
of 1.2M customer records
