Mortgage Origination
Pre-Underwriting Support Platform - LoanAccel
Digital PlatformDrive innovation and speed in mortgage lending with our pre-underwriting support platform LoanAccel.
Clear to close in 16 days, application to underwriting time less than 1 hour for 1-touch files for a leading lea...
Mortgage Quality Audits/Checks
Business Process ManagementConsistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC
14% improvement in quality of underwriting of mortgage loans for a top 25 U.S. Bank.
Mortgage Origination Support
Business Process ManagementImprove processes and governance while lowering cost with our Mortgage Services.
45% productivity increase and 50% faster turn time in residential mortgage input function for a top 25 U.S. Bank.
Our professionals annually support:
- 175,000 origination,
transactions - $42B - 285+ mortgage
processes - 8.4 M boarding &
indexing of documents
Mortgage Servicing
Automated platform for enterprise-wide business process testing: Copasys
Digital PlatformAutomate enterprise-wide business process testing, and use business intelligence to improve efficiency with C...
Compliance Audit and QC in Payment Processing with our automated compliance & QC platform Copasys
Property Tax Platform - RETS
Digital PlatformEnhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS
Achieving 99.999% accuracy in commercial tax payment processing using RETS.
Mortgage Servicing Support
Business Process ManagementDelight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
20% lower costs while delivering same day turn around in loan servicing requests.
Default Management Solutions
Business Process ManagementBe future-ready and adapt to market volatility with our suite of Default Management Solutions.
20% Lower Costs while Delivering Same Day Turn Around in Loan Servicing Requests
Collections Support Services
Business Process ManagementScale up to meet market demands and enhance customer experience with our Collections Support Services.
67% faster response rate to customer requests for a top 20 U.S. Bank.
Property Search Platform - SmartProp
Digital PlatformDigitize your title insurance operations and enhance agility with our property title search platform SmartPro...
70% quicker property search reports using SmartProp®.
Property Tax Platform - SmartTrak
Digital PlatformSecure and accelerate your tax reporting using technology with our property tax platform SmartTrak®.
Managing volume surges using SmartTrak® tax reports.
Our professionals annually support:
- 1M loan servicing
customer requests - $1.4B total tax
amount reporting - 4.3M outbound and inbound
calls for collections
Cross-Industry
Customer Contact Center
Cross-Industry SolutionEnhance customer experience & save costs with our Omnichannel Contact Center.
12% improvement in first call resolution to minimize false placement of lender placed insurance.
Data & Analytics
Cross-Industry SolutionEnhance data quality & make better business decisions with our Data & Analytics Solutions.
30% improvement in data quality in several lines of business for a top 20 U.S. Bank.
Information Security & Risk Management
Cross-Industry SolutionPrevent threats from information leakages and stay compliant with regulatory needs.
Over 80% reduction in turn time in application access setup and control management.
Finance & Accounting Services
Cross-Industry SolutionOptimize costs and enhance efficiency with our Finance & Accounting Services.
80% reduction in response time for Account Payable queries
Our professionals annually support:
- Over 5M inbound
and outbound calls - 3.6M email
customer requests - Master data de-duplication
of 1.2M customer records
