Lender Placed Insurance Services
We combine our strong document processing & verification capabilities and our omnichannel contact center services to bring lower cost, speed and accuracy in your Lender Placed Insurance operations.
We help insurers achieve:
35% lower operational cost
15% improved efficiency
Enhanced operational accuracy
With extensive industry experience, our services are trusted by leading specialty insurance providers including the 6th largest independent insurance intermediary.
Insurance Tracking & Processing
Insurance Types Supported: Hazard / Wind/ Flood/ Earthquake/ Home / Auto Loans/ Mobile Homes/ Commercial loans insurance
Business Impact Delivered
12% improvement in first call resolution to minimize false placement of lender placed insurance
- Reached 53% first call resolution from earlier 41%
- Reduced false placements of Lender Placed Insurance
- Customer could focus on inbound customer calls as SLK managed all outbound volumes
32% increase in productivity for data entry
- 32% increase in document processing productivity
- From 19 docs per hour to 25 docs per hour
- Consistently exceeding accuracy levels and turn time service levels
- 26 end clients supported for our customer
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well
Head – Customer Service
We would like to express our appreciation for the outstanding service we have received partnering with SLK. It is a partnership that fosters productive interactions, dedicated resources to improving quality and to production numbers. We value your teams service in helping us reach our SLA’s with our clients.
SVP, Lender Solutions
Great team effort! Definitely pleased with the performance