Property & Casualty Insurance Services
We help our insurance customers improve efficiency in their business processes, continuously optimize customer experience while managing compliance & business risk and reducing costs.
Our suite of business process services, omnichannel contact center solutions, Quality Control CoE and data & analytics capabilities help insurance carriers, brokers and managing general agents transform their insurance operations and achieve:
100% adherence to compliance & business rules
40% cost savings & 15% efficiency improvement
Enhanced customer experience
Our professionals support: Processing of over 12M documents, data verification/QC of over 9M documents and over 2.3M contact center calls
Quality Control CoE
New Business & Underwriting
Billing & Collections
Business Impact Delivered
50% faster issuance of policies with expedited customer onboarding
- Same day policy issuance (50% faster) after partnering with SLK Global
- Consistently exceeding accuracy levels and turn time service levels
- Enhanced customer satisfaction levels
Testing 100% of hazard insurance changes 20x faster with 100% accuracy
- Reduction of time to complete QC from
- 45 minutes to 3 minutes for non-participating flood test (20X faster)
- 30 minutes to 3 minutes for flood zone change (20X faster)
- 100% accuracy for test results, next steps, and corrective actions
- CUSTOMIZED dynamic reporting with actionable insights and executive dashboards INTEGRATED to the Bank’s business requirements
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.
Head-Customer Services, A National Leader in Specialty Insurance
We would like to express our appreciation for the outstanding service we have received partnering with SLK. It is a partnership that fosters productive interactions, dedicated resources to improving quality and to production numbers. We value your teams service in helping us reach our SLA’s with our clients.
SVP Lender Solutions - A Large Specialty Insurance firm
SLK is easy to do business with, understand our expectations, makes adjustments quickly if not meeting expectations, excellent follow through.